Escalation means the team has encountered a unique situation or out of box problem which the team cannot resolve by themselves and need the higher-ups/heads to make the decision for them. The easiest way to resolve any out of box situation is to escalate and let the higher ups make the decision. It definitely simplifies the job of the team as they are not responsible/accoutable for the decision made. But it puts more pressure on the head/manager to make the right decision. Ofcourse, the heads/higher-ups are paid to make decisions, however too many escalations lead to array of problems. Particularly in Aviation supply chain where one aspect affects all operations escalations create more challenges than solving them.
There are many ways to make sure not every decision needs to be escalated. This can be managed by the team when they are considering the below points in details
Aveo-X Supply Chain Module
Aveo X provides quick look at all parts in transit to help decision makers and teams easily understand the situation. Team can easily make decision or choose to escalate within the system itself. This way the team members can quickly turn around situations and avoid making AOGs because of followup delays or decision delays.